diegohs
Director Transformación Digital
$185,000/mes
Acerca de mí
IT Professional, MBA (UK) with +25 years of experience implementing Digital Transformation Projects, Solution Architecture & managing IT Operations.
LOCATION: Monterrey, NL. MX
Educación
MBA @ Warwick Business School (UK)
Maestría
17/9/2007
-
30/9/2008
MBA @ Warwick Business School MBA program ranked 12th in Europe and 29th in the world, according to The Financial Times 2008 Global MBA Ranking.
Lic. en Sistemas Computacionales Administrativos|
Licenciatura
2/8/1993
-
15/5/1998
B.S. Computer Science @ TEC de Monterrey Awarded as ‘Best Student in School’ 1998 by ITESM Campus Laguna & Rotary International.
Experiencia Laboral
Director Transformación Digital (e-Commerce)
NEORIS Consulting
01/10/2013
-
15/12/2023
• Built a digital practice from scratch by defining the operating model, staffing required, model cost and training required. Generating sales of 2 to 4 MUSD per year derived from impl. projects. • Led digital architecture assessments and provided strategic recommendations to large customers in Europe, North America and LATAM, to optimize their existing systems, improve performance, reliability, and cost-effectiveness. • Managed cross-functional teams to execute more than 28 digital commerce implementations (b2b, b2c, d2c) in the last 10 years using Design Thinking & Agile Methodology, to align business goals and technology to drive operational efficiency. • Managed the recruitment, training, mentorship, assignment, and costs of an org. structure with ~50 direct reports (Business Analysts, Software Engineers & Architects). • Developed and maintained strategic relationships with the clients -before, during and after the implementation-, serving as the primary point of contact for all project-related matter. See below some customers, all end-to-end projects with full responsibility except for *: • TELCEL [Telco, MX, B2C] • PAYPAL* [Fintech, LATAM, plugin] • ESTABLISHMENT LABS [Health, EMEA, B2B] • MABE [Home Appl., MX, B2C] • SIGMA [Food & Beverages, MX, B2B] • WHIRLPOOL [Home Appl., USA, B2B] • WHIRLPOOL [Home Appl., USA, B2B2C] • ESTABLISHMENT LABS [Health, FR&BE, B2B] • SORIANA* [Food Retail, MX, B2C, adjustments] • CEMEX [Construction, Global, B2B] • TOTAL PLAY* [Telco, MX, B2C, staffing] • VITRO USA [Automotive, USA, B2B] • CONSTRURAMA [HW Retail, MX, B2C & B2B] • KENNEDY CONCRETE [Construction, USA, B2C] • CMA SUPPLY [Construction, MX, B2B] • AXIS PIPE & TUBE [Steel, USA, B2B] • ACEROS 4 CAMINOS [Steel, MX, B2B] • PROLAMSA Inc [Steel, USA, B2B] • PROLAMSA [Steel, MX, B2B]
Senior Delivery Manager, SAP Center of Excellence
NEORIS Consulting
01/02/2007
-
01/10/2013
• Managed a team of ~50 SAP support professionals, including SD, EDI, Development, Basis, Portal, and Integration specialists, to provide incident management, problem resolution, and continuous improvement for the Asia, Europe & America operations. • Oversaw the delivery of 24x7 high-quality AMS support services to ensure uninterrupted operation, optimization of critical business applications and meeting of SLAs and KPIs. • Built the area from scratch, supervised operation costs to create a cost-healthy organizational structure, having the right resources, with the right skills at the right time. • Developed strong relationships with our biggest customer (AMD), helping to reduce the stress of near-shore services, fine tuning the services provided & adjusting our offer. See below some customers (partial list): • AMD [Hi-Tech, Global, SAP AMS support] • VITRO [Glass, USA & MX, SAP AMS support]
IT Solution Architect
NEORIS Consulting
01/09/2003
-
14/9/2007
• Designed and implemented technology-based solutions aligned to business goals, to drive operational efficiency
IT Business Analyst
NEORIS Consulting
01/10/2001
-
01/09/2003
• Drove continuous improvement by analyzing processes, identifying inefficiencies and implement IT-based solutions
Web Developer
NEORIS Consulting
15/06/1998
-
01/10/2001
• Developed the first web-based transactional sites in Mexico and LATAM (internal portals and external sites)
Habilidades
Honores y reconocimientos
Best Student in School
01/05/1998
Awarded as ‘Best Student in School’ 1998 by ITESM Campus Laguna & Rotary International.